.faq-chatbot{
  --chat-navy:#082247;
  --chat-navy-mid:#10366e;
  --chat-orange:#ef7d1a;
  --chat-gold:#d9a01c;
  --chat-cream:#faf6ee;
  --chat-line:#e4dfd2;
  position:fixed;
  z-index:10005;
  left:20px;
  bottom:20px;
  font-family:'Inter',Arial,sans-serif;
  color:#1a1d24;
}

/* Hide floating action buttons while chatbot panel is open on any screen */
body:has(.faq-chatbot.panel-open) .floating-actions {
  display: none !important;
}

.faq-chatbot *{ box-sizing:border-box; }
.faq-chatbot [hidden]{ display:none !important; }
.faq-chatbot button,.faq-chatbot input,.faq-chatbot a{ font:inherit; }
.faq-chatbot button{ cursor:pointer; }
.faq-chatbot svg{ width:22px; height:22px; fill:none; stroke:currentColor; stroke-width:1.9; stroke-linecap:round; stroke-linejoin:round; }

.chatbot-launcher{
  position:relative; isolation:isolate;
  display:flex; align-items:center; gap:9px;
  min-height:52px; padding:0 18px;
  border:0; border-radius:999px;
  background:var(--chat-orange); color:#fff;
  font-family:'Oswald',Arial,sans-serif; font-weight:600; letter-spacing:.05em; text-transform:uppercase;
  box-shadow:0 14px 34px rgba(8,34,71,.28);
  transition:transform .2s ease,background .2s ease,box-shadow .2s ease;
}
.chatbot-launcher::before{ content:""; position:absolute; z-index:-1; inset:-5px; border:2px solid rgba(239,125,26,.38); border-radius:inherit; animation:chatbotLauncherPulse 2.5s ease-out infinite; }
.chatbot-launcher:hover{ transform:translateY(-3px); background:#d96d0d; box-shadow:0 18px 40px rgba(8,34,71,.34); }
.chatbot-launcher-icon{ width:24px !important; height:24px !important; }
.faq-chatbot.panel-open .chatbot-launcher{ opacity:0; pointer-events:none; transform:scale(.9); }

.chatbot-choice-menu{
  position:absolute; left:0; bottom:66px; width:286px;
  padding:10px; border:1px solid rgba(8,34,71,.13); border-radius:14px;
  background:#fff; box-shadow:0 20px 52px rgba(8,34,71,.22);
}
.faq-chatbot.menu-open .chatbot-choice-menu{ animation:chatbotMenuIn .2s cubic-bezier(.2,.75,.3,1) both; transform-origin:bottom left; }
.chatbot-choice{ width:100%; display:flex; align-items:center; gap:12px; padding:13px; border:0; border-radius:10px; background:transparent; color:var(--chat-navy); text-align:left; text-decoration:none; }
.chatbot-choice + .chatbot-choice{ margin-top:4px; }
.chatbot-choice:hover{ background:var(--chat-cream); }
.chatbot-choice > svg{ flex:none; width:30px; height:30px; padding:5px; border-radius:50%; background:#eef3fa; color:var(--chat-navy-mid); }
.chatbot-choice-whatsapp > svg{ color:#188b45; background:#e9f8ef; }
.chatbot-choice span{ display:flex; flex-direction:column; min-width:0; }
.chatbot-choice strong{ font-family:'Oswald',Arial,sans-serif; font-size:.92rem; letter-spacing:.02em; }
.chatbot-choice small{ margin-top:2px; color:#667085; font-size:.73rem; }

.chatbot-panel{
  position:absolute; left:0; bottom:66px;
  width:min(390px,calc(100vw - 40px));
  height:min(610px,calc(100dvh - 106px));
  min-height:430px;
  display:flex; flex-direction:column; overflow:hidden;
  padding:0;
  margin:0;
  border:1px solid rgba(8,34,71,.14); border-radius:16px;
  background:#fff; box-shadow:0 24px 65px rgba(8,34,71,.3);
}
.faq-chatbot.panel-open .chatbot-panel{ animation:chatbotPanelIn .26s cubic-bezier(.2,.75,.3,1) both; transform-origin:bottom left; }
.chatbot-header{ flex:none; min-height:68px; padding:11px 12px 11px 14px; display:flex; align-items:center; gap:11px; background:linear-gradient(135deg,var(--chat-navy),var(--chat-navy-mid)); color:#fff; }
.chatbot-avatar{ flex:none; width:40px; height:40px; border-radius:50%; display:flex; align-items:center; justify-content:center; background:var(--chat-orange); color:#fff; font-family:'Oswald',Arial,sans-serif; font-size:.82rem; font-weight:700; letter-spacing:.04em; }
.chatbot-heading{ display:flex; flex:1; min-width:0; flex-direction:column; line-height:1.25; }
.chatbot-heading strong{ overflow:hidden; text-overflow:ellipsis; white-space:nowrap; font-family:'Oswald',Arial,sans-serif; font-size:1rem; letter-spacing:.03em; }
.chatbot-heading small{ margin-top:3px; color:#cbd7eb; font-size:.72rem; }
.chatbot-header-whatsapp{
  flex:none; width:36px; height:36px; display:flex; align-items:center; justify-content:center;
  border-radius:50%; background:#25D366; color:#fff; text-decoration:none;
  box-shadow:0 3px 8px rgba(37,211,102,0.35);
  transition:transform .2s ease, background .2s ease;
}
.chatbot-header-whatsapp:hover{ transform:scale(1.08); background:#20ba5a; }
.chatbot-header-whatsapp:active{ transform:scale(0.95); }

.chatbot-close{ flex:none; width:40px; height:40px; display:flex; align-items:center; justify-content:center; border:0; border-radius:50%; background:rgba(255,255,255,.09); color:#fff; cursor:pointer; -webkit-tap-highlight-color:transparent; }
.chatbot-close:hover{ background:var(--chat-orange); }

.chatbot-messages{ flex:1; min-height:0; overflow-y:auto; overscroll-behavior:contain; padding:16px 14px; background:linear-gradient(180deg,#f7f9fc,#fff 72%); scrollbar-width:thin; scrollbar-color:#c6cfdd transparent; }
.chatbot-message{ display:flex; flex-direction:column; align-items:flex-start; margin-bottom:12px; }
.chatbot-message-user{ align-items:flex-end; }
.chatbot-message:not(.chatbot-typing-row){ animation:chatbotMessageIn .22s ease both; }
.chatbot-bubble{ max-width:88%; padding:10px 12px; border-radius:12px 12px 12px 3px; background:#fff; border:1px solid #e1e7f0; color:#293247; font-size:.86rem; line-height:1.55; box-shadow:0 5px 16px rgba(8,34,71,.06); white-space:pre-line; }
.chatbot-message-user .chatbot-bubble{ border:0; border-radius:12px 12px 3px 12px; background:var(--chat-navy-mid); color:#fff; }

.chatbot-quick-replies{ display:flex; flex-wrap:wrap; gap:7px; margin:2px 0 14px; }
.chatbot-quick-reply{ padding:8px 10px; border:1px solid #ccd7e7; border-radius:999px; background:#fff; color:var(--chat-navy); font-size:.76rem; font-weight:600; line-height:1.2; cursor:pointer; -webkit-tap-highlight-color:transparent; }
.chatbot-quick-reply{ animation:chatbotReplyIn .28s ease both; }
.chatbot-quick-reply:nth-child(2){ animation-delay:.04s; }
.chatbot-quick-reply:nth-child(3){ animation-delay:.08s; }
.chatbot-quick-reply:nth-child(4){ animation-delay:.12s; }
.chatbot-quick-reply:nth-child(5){ animation-delay:.16s; }
.chatbot-quick-reply:nth-child(6){ animation-delay:.2s; }
.chatbot-quick-reply:hover{ border-color:var(--chat-orange); background:#fff6ed; color:#b95407; }
.chatbot-inline-action{ align-self:flex-start; margin-top:7px; padding:7px 10px; border:1px solid #ccd7e7; border-radius:8px; background:#fff; color:var(--chat-navy); font-size:.73rem; font-weight:700; text-decoration:none; cursor:pointer; }
.chatbot-inline-action:hover{ border-color:var(--chat-orange); color:#b95407; background:#fff6ed; }
.chatbot-whatsapp-fallback{ border-color:#b7dec7; background:#eef9f2; color:#176d3a; }

.chatbot-typing{ display:flex; align-items:center; gap:4px; width:52px; min-height:34px; }
.chatbot-typing span{ width:6px; height:6px; border-radius:50%; background:#73809a; animation:chatbotTyping 1.05s infinite ease-in-out; }
.chatbot-typing span:nth-child(2){ animation-delay:.14s; }
.chatbot-typing span:nth-child(3){ animation-delay:.28s; }
@keyframes chatbotTyping{ 0%,70%,100%{ transform:translateY(0); opacity:.45; } 35%{ transform:translateY(-4px); opacity:1; } }
@keyframes chatbotPanelIn{ from{ opacity:0; transform:translateY(10px) scale(.97); } to{ opacity:1; transform:none; } }
@keyframes chatbotMenuIn{ from{ opacity:0; transform:translateY(8px) scale(.97); } to{ opacity:1; transform:none; } }
@keyframes chatbotMessageIn{ from{ opacity:0; transform:translateY(5px); } to{ opacity:1; transform:none; } }
@keyframes chatbotReplyIn{ from{ opacity:0; transform:translateY(6px) scale(.97); } to{ opacity:1; transform:none; } }
@keyframes chatbotLauncherPulse{ 0%{ opacity:.65; transform:scale(.92); } 70%,100%{ opacity:0; transform:scale(1.15); } }

.chatbot-composer{ flex:none; display:flex; align-items:center; gap:8px; padding:10px; border-top:1px solid #e1e7f0; background:#fff; }
.chatbot-input{ flex:1; min-width:0; height:44px; padding:0 13px; border:1px solid #cbd5e3; border-radius:10px; background:#fff; color:#172033; font-size:.86rem; outline:0; }
.chatbot-input::placeholder{ color:#7b879b; }
.chatbot-send{ flex:none; width:44px; height:44px; display:flex; align-items:center; justify-content:center; border:0; border-radius:10px; background:var(--chat-orange); color:#fff; cursor:pointer; }
.chatbot-send:hover{ background:#d96d0d; }

.faq-chatbot button:focus-visible,.faq-chatbot a:focus-visible,.faq-chatbot input:focus-visible{ outline:3px solid var(--chat-gold); outline-offset:2px; }

@media (max-width:768px){
  .faq-chatbot{ left:12px; bottom:max(12px,env(safe-area-inset-bottom)); }
  .chatbot-launcher{ min-height:48px; padding:0 16px; font-size:.85rem; cursor:pointer; -webkit-tap-highlight-color:transparent; }
  .chatbot-choice-menu{
    position:fixed;
    left:12px; right:12px;
    bottom:calc(66px + env(safe-area-inset-bottom));
    width:auto;
    max-width:320px;
  }
  .chatbot-choice{ padding:13px 12px; min-height:48px; }
  .chatbot-panel{
    position:fixed;
    left:8px; right:8px;
    top:max(8px,env(safe-area-inset-top));
    bottom:max(8px,env(safe-area-inset-bottom));
    width:auto;
    height:auto;
    max-height:none;
    min-height:0;
    border-radius:16px;
    box-shadow:0 10px 40px rgba(8,34,71,.4);
  }
  .chatbot-header{ min-height:58px; padding:8px 12px; }
  .chatbot-avatar{ width:36px; height:36px; }
  .chatbot-header-whatsapp{ width:34px; height:34px; }
  .chatbot-close{ width:40px; height:40px; }
  .chatbot-messages{ padding:12px 10px; }
  .chatbot-bubble{ max-width:90%; font-size:.88rem; }
  .chatbot-quick-reply{ padding:9px 13px; font-size:.8rem; min-height:38px; }
  .chatbot-composer{ padding:10px 8px; }
  .chatbot-input{ height:46px; font-size:16px; } /* Prevents iOS auto-zoom */
  .chatbot-send{ width:46px; height:46px; }
}

@media (max-height:620px) and (min-width:601px){
  .chatbot-panel{ height:calc(100dvh - 88px); min-height:0; }
}

@media (prefers-reduced-motion:reduce){
  .faq-chatbot *{ scroll-behavior:auto !important; animation-duration:.01ms !important; animation-iteration-count:1 !important; transition-duration:.01ms !important; }
}